Support and help
If something isn't working as expected or you have a question, write to us. A person answers, not an automated form.
Contact
Write to us at contact@museum.app
We usually reply within 2 working days.
Frequently asked questions
What is BuyHub?
A search engine that queries more than 70 second-hand and collectibles marketplaces at once, and brings every result into a single list you can filter, sort and save.
Does BuyHub sell the items?
No. BuyHub sells nothing and takes no part in the transaction: it takes you to the original listing on the relevant marketplace, and the purchase, payment and shipping happen there, under their terms.
A marketplace returns no results
Some marketplaces limit searches by region, and others only respond if you have linked your account. Try again in a few minutes and, if it persists, write to us telling us which marketplace and what you were searching for.
How do alerts work?
You create a radar with what you're after and BuyHub keeps searching in the background. When something matching shows up, it notifies you. Each radar lets you choose device notifications, email, or both.
Notifications aren't arriving
Check that you granted BuyHub notification permission in your phone settings and that the radar has device notifications enabled. If battery saving is on, the system may delay alerts.
Do you store the passwords of my other marketplace accounts?
No. When you link an account we store the session you authorised, encrypted — never your password. You can unlink it whenever you want from Linked accounts.
How do I cancel my subscription?
If you subscribed on iPhone, in your Apple Account settings; on Android, in Google Play. The stores do not allow cancelling from inside the app. When you cancel you keep access until the end of the period you paid for.
How do I delete my account?
From Settings › Delete account, inside the app itself. You can also request it by email from the address you signed up with.